We Care Customer Survey

We at Emory Animal Hospital value our relationship with you and are grateful for the trust you have placed in us. Our goal is to provide you with he most personalized, comfortable, and caring veterinary experience possible. With that in mind, Emory Animal Hospital will conduct "We Care" surveys from time to time. As part of our continuing effort to serve you better, we would like to have feedback on your experience at our hospital. We are very interested in knowing how you feel about our practice and staff, and we promise to use this information to make your next visit even more enjoyable. (Please feel comfortable expressing your opinions candidly.) Knowing how we are doing will assist us in delivering the services that you want and need.

Thank you for your time and your thoughts.
How did you choose our office?
A friend or relative recommended the practice
I saw the practice as I drove by
I saw the practice ad in the Yellow Pages
Other:
Yes
No
The reception area is:
Comfortable
Neat and clean
Odor-free
Yes
No
The office hours are convenient:
If you marked "No", please specify times that would be more convenient for you to visit:
Yes
No
The receptionist(s):
Stood and greeted me
Seemed warm and cheerful
Gave me undivided attention
Answered all my questions
Yes
No
 When I telephoned:
My call was answered promptly
It was easy to make a convenient appointment
I was placed on hold too long
The staff member was friendly and attentive
The staff member was informative
I did not phone
Yes
No
 The Technician:
Greeted me with warmth
Was gentle with my pet
Seemed proficient and knowledgeable
Gave me the information I needed
Yes
No
 The Veterinarian:
Introduced himself/herself
Was professional in manner and appearance
Seemed interested in what I had to say
Described, diagnosed and treated well
Was good at comforting me and my pet
Gave clear advice about how to treat my pet
Answered all my questions
Yes
No
Was your waiting time reasonable?

Yes
No
Did you understand our fees/were you given an estimate?

Yes
No
Do you feel the fees were reasonable?

If you marked "No", please explain here:

 

 

Why did you choose this hospital?

 

Yes
No
Have you recommended us to others?

Why or why not?

 

What suggestions do you have for improving the office, staff, or procedures?

 

Thank you for taking the time to complete this survey.

We value your opinion.